The Breast Cancer Conference, Breast Cancer Treatment And The Everett Clinic
Friday, July 8th, 2011Overview
The Cancer Partnership is the result of a first-ever collaboration between four leading medical groups – Providence Everett Medical Center, The Everett Clinic, Western Washington Medical Group and Northwest Washington Radiation Oncology Associates. The Cancer Partnership hosts some of the most sought-after cancer technology never before available in the Puget Sound region. It offers all aspects of outpatient cancer care under one roof. In this interview, Dr. Neuger addresses breast cancer treatment, The Everett Clinic, and communicating with patients.
Interview with Dr. Elizabeth L. Neuger, MD, The Everett Clinic
INTERVIEWER: How do you help set expectations? Patients obviously have a lot of anxiety: you’re talking about cancer, we’re talking about life threatening things, we’re talking about surgery. How do you bring them into this process so that they can have their anxiety reduced and so they know what to expect?
DR. NEUGER: That’s one of the reasons we really need to do face-on-face meetings. You need to look at the patient and see how much they can handle at any given time, especially when you’re dealing with cancer patients. You have to measure them and see: are they ready to hear that chemotherapy is in their future? Are they ready to hear that really a mastectomy is what needs to be done? It’s a process, it’s not cut and dry, you don’t come in: this is your diagnosis, this is your treatment.
With breast cancer specifically there are so many fantastic treatments, many of them have equal outcomes, and patients have a lot of choices. It can almost be overwhelming when they show up in my office. You know, they’ve been told that they have breast cancer, and they have all these options.You have to sit down and really get the feedback, their facial expressions, are they really understanding what I’m asking, and most importantly, we try to make sure they have a support person with them to help guide them through. With breast cancer, we actually have a nurse practitioner, or two nurse practitioners, to help guide them through the procedure: who to go see when, they help them make the appointments.
Our computer system helps out immensely with phone calls. Every phone call is logged. We know that you called, we know that you need an answer at the end of the day. We go through and make sure that everyone who’s called gets an answer to their question or gets told, given a timeline of when they’ll get the answer. So the computer system helps with all that.
There’s no way to get rid of all the anxiety. We do our very best to try and make sure we talk at the patient’s level, and we try not to talk above the patient, using fancy words, using initials that the patients may or may not understand. Because patients who understand what ‘s going to happen, they may not like it, but it’s easier to tolerate if you know what’s going on.
INTERVIEWER: You said something really interesting in there, which is that there are a lot of options. So I would imagine there’s this incredible balance: you’re the expert to make the recommendation, but there are also a lot of options, because you have a choice. So, how does that work? How would you characterize their decision making within this process?
DR. NEUGER: A lot of times I give the patients all the information, which can be overwhelming. So I will say, for example to a breast cancer patient, you have the choice of a lumpectomy with radiation treatment or mastectomy. And the longevity of life, how long you live with either one of those is exactly the same. But, then you need to look at which one would benefit you the best. So, I tell people, for example, if you’re high-anxiety, a mastectomy may benefit you more because you don’t have to undergo mammograms in the future. But, you’ve had your breasts for a long time, and you may very well be attached to your breast, and it may not be necessary for you to lose it. So, if you’re very attached to your breasts, I encourage you to go with a lumpectomy.
Now, certainly, everything varies with the diagnosis. Some patients aren’t candidates for both of those. But, if you are a candidate for both, I lay out the options, and if the patients want, I give them my recommendation of what I would do. But I try to encourage the patient to make an informed decision for themselves.
Founded in 1924, The Everett Clinic has a history of excellence that has earned both local and national recognition. The Everett Clinic has been named on the FORTUNE magazine’s “100 Best Company To Work For” list, as well as receiving the National Acclaim Award (the highest award honoring organizations that bring safer healthcare to patients), and the American Medical Group Association Advocacy Award, which brings attention to organizations who offer high-quality, cost-effective treatment to clients. This has lead to presentations in front of Congress, selection into prestigious national health projects, national media coverage and much more.
From The Everett Clinic’s beginnings with only three physicians, to their present day with over 400 providers and 40 specialties, their emphasis has always been to provide cutting edge medical services that constantly adapt to meet the needs of the Snohomish community.
